Monitor (and act on) the valuable feedback that your Support team receives.
Your support team members are your customer advocates. They’re constantly in touch with users about feature requests, bugs, and feedback about your product. Tracking feature requests in a Todoist project will help you keep track of what your customers are asking for and ensure your team responds accordingly.
Use this template to start tracking requests. Start by adding any feature requests to the “Open requests” section, and send the important ones to your development team. You can then monitor those features as they’re implemented by developers so you can report the good news to your users when they’ve been completed.