Online Templates for Contact Centre Supervisor

Contact Centre Supervisor Templates

Are you in the Contact Centre Supervisor role and looking for Customer Service template examples to download? Whether you’re looking for Google Docs templates, Word templates, Notion templates, Airtable templates or even spreadsheet templates for Customer Service, you’re in the right place. We build powerful online templates for Contact Centre Supervisors like you so you can save time and money each day. If you’re looking for one of the below templates or would like to discuss having a custom set of sample Customer Service templates created, get in touch to discuss.

Contact Centre Supervisor Template Examples

Template Name: Monthly Performance Report
Description: This template is used to track and analyze the performance of the contact center team on a monthly basis. It includes key metrics such as average handle time, first call resolution rate, customer satisfaction score, and agent productivity. The template provides a comprehensive overview of the team’s performance, allowing the supervisor to identify areas of improvement and make data-driven decisions.
Basic Layout: The template consists of a summary section highlighting the overall performance metrics, followed by detailed sections for each metric with graphs and charts to visualize the data. It also includes a section for comments and recommendations to address any issues or trends observed.

Template Name: Team Schedule
Description: This template is used to create and manage the monthly schedule for the contact center team. It includes information such as shift timings, breaks, and days off for each team member. The template helps in ensuring adequate coverage and efficient utilization of resources.
Basic Layout: The template typically includes a calendar layout with columns for each day of the month. Each team member’s name is listed in rows, and their shifts and breaks are marked in the respective cells. It may also include color-coding or symbols to indicate different shift types or special considerations.

Template Name: Training Plan
Description: This template is used to plan and schedule training sessions for the contact center team. It includes details such as training topics, trainers, dates, and duration of each session. The template helps in ensuring that agents receive the necessary training to enhance their skills and knowledge.
Basic Layout: The template usually consists of a table format with columns for training topics, trainers, dates, and duration. Each row represents a training session, and additional columns may be included for notes or feedback. It may also include sections for tracking attendance and evaluating the effectiveness of the training.

Template Name: Performance Improvement Plan
Description: This template is used when an agent’s performance falls below the expected standards. It outlines the areas of improvement, specific goals, and action steps to be taken by the agent and supervisor. The template helps in providing a structured approach to address performance issues and support the agent’s development.
Basic Layout: The template typically includes sections for identifying performance gaps, setting goals, outlining action steps, and establishing a timeline for improvement. It may also include sections for documenting coaching sessions, progress monitoring, and feedback from the agent.

Template Name: Monthly Team Meeting Agenda
Description: This template is used to plan and structure the monthly team meetings for the contact center. It includes topics to be discussed, presentation materials, and time allocations for each agenda item. The template helps in ensuring that team meetings are productive and focused.
Basic Layout: The template usually consists of a list of agenda items with corresponding time allocations. It may also include sections for attaching presentation slides or other supporting materials. The layout allows for easy navigation and ensures that all important topics are covered within the allocated time.

Template Name: Performance Dashboard
Description: This template is used to create a visual representation of the contact center team’s performance metrics. It includes graphs, charts, and key performance indicators (KPIs) to provide a quick overview of the team’s performance at a glance. The template helps in monitoring performance trends and identifying areas that require attention.
Basic Layout: The template typically includes a dashboard-style layout with various graphs and charts representing different performance metrics. It may include a summary section highlighting the overall performance and individual sections for each metric. The layout is designed to be visually appealing and easy to interpret.

Template Name: Agent Feedback Form
Description: This template is used to gather feedback from customers regarding their interactions with contact center agents. It includes questions or rating scales to assess the agent’s communication skills, problem-solving abilities, and overall customer satisfaction. The template helps in collecting valuable insights to evaluate and improve agent performance.
Basic Layout: The template usually consists of a questionnaire format with questions or rating scales related to different aspects of the agent’s performance. It may also include sections for additional comments or suggestions from customers. The layout is designed to be user-friendly and encourages customers to provide detailed feedback