Online Templates for Call Centre Supervisor

Call Centre Supervisor Templates

Are you in the Call Centre Supervisor role and looking for Customer Service template examples to download? Whether you’re looking for Google Docs templates, Word templates, Notion templates, Airtable templates or even spreadsheet templates for Customer Service, you’re in the right place. We build powerful online templates for Call Centre Supervisors like you so you can save time and money each day. If you’re looking for one of the below templates or would like to discuss having a custom set of sample Customer Service templates created, get in touch to discuss.

Call Centre Supervisor Template Examples

1. Monthly Performance Report: This template is used to track and analyze the performance of the call center team on a monthly basis. It includes key metrics such as average call handling time, first call resolution rate, customer satisfaction scores, and agent productivity. The layout typically consists of a summary section highlighting the overall performance, followed by detailed charts and tables presenting the metrics for each team member or department.

2. Training Schedule: The Training Schedule template is used to plan and organize training sessions for call center agents. It includes information such as the date, time, and duration of each training session, as well as the topics to be covered. The layout usually consists of a table format with columns for the session details, trainer name, and any additional notes or materials required for the training.

3. Shift Roster: This template is used to create and manage the shift schedule for call center agents. It includes information such as the date, start time, end time, and assigned agents for each shift. The layout typically consists of a calendar format with each day divided into time slots and corresponding agent names assigned to each slot.

4. Performance Improvement Plan: The Performance Improvement Plan template is used when an agent’s performance falls below the expected standards. It includes a detailed action plan outlining the areas of improvement, specific goals, and a timeline for achieving those goals. The layout usually consists of sections for identifying performance gaps, setting objectives, outlining strategies, and monitoring progress.

5. Call Quality Evaluation Form: This template is used to assess the quality of calls handled by agents. It includes a set of criteria to evaluate aspects such as communication skills, adherence to scripts, problem-solving abilities, and customer satisfaction. The layout typically consists of a form format with rating scales or checkboxes for each criterion, along with space for comments and suggestions.

6. Monthly Team Meeting Agenda: The Monthly Team Meeting Agenda template is used to plan and structure the agenda for team meetings. It includes topics to be discussed, time allocated for each topic, and any materials or reports to be shared during the meeting. The layout usually consists of a table format with columns for the agenda items, time slots, and responsible individuals.

7. Performance Dashboard: The Performance Dashboard template is used to provide a visual overview of the call center’s performance metrics. It includes key performance indicators (KPIs) such as call volume, average wait time, service level, and agent occupancy. The layout typically consists of a dashboard-style design with charts, graphs, and color-coded indicators to highlight performance trends and areas that require attention