This template is perfect for organising the outreach, collection and curation of customer feedback in one place.
This template is perfect for organising the outreach, collection and curation of customer feedback in one place. Listening to feedback is one of the most valuable ways you can connect with your customers. But when it comes in across different channels, it can be hard to make sense of it all. Instead, a template can help product and research teams track feedback in one place. When teams can sort it by theme, sentiment, product/feature, priority, etc. they can understand and prioritize what customers want and need most.
Asking for your customers’ opinions shows that their thoughts are important to you. You’re involving them in shaping your product which can lead them to be more attached to your business.
Always start these conversations off with the problem. What problem do they solve for themselves by using this product? Dig deep into the emotional reasons behind the problem. In some cases, it may be the problem that inspired you to create the product in the first place, but other times their answer may surprise you.
Get them talking about what the product is missing. It may solve one aspect of the problem, but is there something else that is still a pain? If they could have a magic wand to create any helpful feature, what would they choose? Next, ask them to share their favourite parts of the product. This will help you understand what features are important to your customers so you can improve them (or at least not remove them).
They may mention any bugs or issues throughout the conversation, but if they haven’t, ask them if they have experienced any issues with the product lately. See if you can get them to show it to you through a screen share so you know exactly what they mean. Commit to look into it for them (and then do!).
What you need before purchase
After purchase, you’ll be able to view the template immediately. The template can be added to your Notion account by:
For ongoing use, the steps are:
A Customer Feedback Template is a pre-designed format or layout used to collect and gather feedback from customers regarding their experiences with a product, service, or overall brand. It provides a structured framework for capturing customer opinions, suggestions, and complaints, which can be valuable for improving products, enhancing customer satisfaction, and making informed business decisions.
Here are some common elements you might find in a Customer Feedback Template:
The purpose of a Customer Feedback Template is to gather structured and actionable feedback from customers. It helps businesses collect valuable insights, identify areas for improvement, and make informed decisions to enhance customer satisfaction and loyalty. By using such a template, businesses can demonstrate their attentiveness to customer needs and actively work towards delivering better products and services.
To create a Customer Feedback Template in Notion, you can follow these steps:
By following these steps, you can create a Customer Feedback Template in Notion that suits your specific feedback collection needs. Remember to customize the template based on your requirements and adjust the structure or sections as necessary.