This template is perfect for organising the outreach, collection and curation of customer feedback in one place.
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Notion – Customer Feedback Template
Notion – Customer Feedback Template
This template is perfect for organising the outreach, collection and curation of customer feedback in one place. Listening to feedback is one of the most valuable ways you can connect with your customers. But when it comes in across different channels, it can be hard to make sense of it all. Instead, a template can help product and research teams track feedback in one place. When teams can sort it by theme, sentiment, product/feature, priority, etc. they can understand prioritize what customers want and need most.
Asking for your customers’ opinion shows that their thoughts are important to you. You’re involving them in shaping your product which can lead them to be more attached to your business.
Always start these conversations off with the problem. What problem do they solve for themselves by using this product? Dig deep into the emotional reasons behind the problem. In some cases it may be the problem that inspired you to create the product in the first place, but other times their answer may surprise you.
Get them talking about what the product is missing. It may solve one aspect of the problem, but is there something else that is still a pain? If they could have a magic wand to create any helpful feature, what would they choose? Next, ask them to share their favorite parts of the product. This will help you understand what features are important to your customers so you can improve them (or at least not remove them).
They may mention any bugs or issues throughout the conversation, but if they haven’t, ask them if they have experienced any issues with the product lately. See if you can get them to show it to you through a screen share so you know exactly what they mean. Commit to look into it for them (and then do!).
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What you need before purchase
- Basic knowledge of how to use Notion
- Paid Notion account if you’ve looking to add lots of content to your template / Notion account (sign up here). Not much content? You’re able to use their free account.
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After purchase
After purchase you’ll be able to view the template immediately. The template can added to your Notion account by:
- Click on the template download link in Gumroad
- When viewing the Notion template, click on the “Duplicate” link in the top-right of your screen
- The template will now be available in your own Notion account
For ongoing use, the steps are:
- Login to Notion and select the template you want to view
- Click on the Duplicate link in the top-right of your screen to create a copy to use
- You’ll be able to retain the Notion template and work on the Duplicate (with a new name) and can repeat this process whenever you want to use the template again
